Registration, Transfer, Cancellation & Course Completion Policies

When you register for a Delta Emergency Support Training course, you are reserving a limited seat in a scheduled course or cohort. Each registration may trigger instructor scheduling, classroom space, equipment preparation, certification administration, learning platform access, course materials, and student communication.

These policies exist to keep registration fair, protect course quality, and ensure that students understand the expectations before booking.

By registering for a Delta Emergency course, students agree to the policies on this page.

Registration and Payment

Full payment is required at the time of registration unless Delta Emergency has approved another arrangement in writing.

Enrollment is not guaranteed until registration information is complete and payment has been received.

Each student must provide accurate registration information, including their full legal name for certification, student email address, phone number, and any required course or shipping information.

A unique student email address may be required for Canadian Red Cross digital certification, online learning, course access, or platform enrollment.

Student Responsibility for Course Selection

Students are responsible for confirming that the selected course meets their workplace, school, application, regulatory, licensing, fire department, industrial, provincial, or employer requirement before registering.

Delta Emergency can help students understand course options, but final responsibility for selecting the correct course rests with the student, employer, school, regulator, or application body.

Refunds or transfers are not guaranteed when a student registers for the wrong course, misunderstands an employer or school requirement, misses an application deadline, or later discovers that a different certification was required.

Refunds

Approved refunds are issued to the original method of payment where possible.

Approved refunds are subject to a 7% processing and administrative fee.

Refunds are not available after the applicable refund window has passed.

Refunds are not available after a course has started.

Refunds are not available after certification has been issued.

Refunds are not available for missed time, late arrival, no-shows, partial attendance, withdrawal after course start, unsuccessful course attempts, failed evaluations, removal from class, failure to complete required online or blended learning, or failure to meet course requirements.

Delta Emergency does not provide partial-refund tiers, attendance-based refunds, or prorated refunds for partially completed courses. Once a student is inside the applicable cancellation window, or once a course has started, the course fee is committed.

Short Public Course Refund and Transfer Window

For short public courses, refund or transfer requests must be submitted more than 72 hours before the scheduled course start time.

Requests made within 72 hours of the course start time are not eligible for refund.

Transfers within 72 hours may be approved at Delta Emergency’s discretion and may be subject to an administrative fee.

If the course has started, no refund or transfer is available.

Professional Responder, Multi-Day, Blended, Bridge, and Recertification Refund and Transfer Window

For professional responder, multi-day, blended, bridge, and recertification courses, refund or transfer requests must be submitted more than 14 calendar days before the scheduled course start date.

Requests made within 14 calendar days of the course start date are not eligible for refund.

Transfers within 14 calendar days may be approved at Delta Emergency’s discretion and may be subject to administrative, instructor, classroom, materials, or platform fees.

Once a transfer has been approved, the registration becomes non-refundable.

Transfer approval does not reset refund eligibility.

Transfers and Course Date Changes

Transfer requests are reviewed case by case and are subject to seat availability, course schedule, instructor availability, certification requirements, and operational feasibility.

Students are typically limited to one approved transfer per enrollment.

A student who cannot attend the transferred course date may be required to register again at the current course price.

A transfer is not confirmed until approved by Delta Emergency in writing.

Blended Learning, Online Modules, and Pre-Course Work

Some courses include required blended learning, online modules, virtual sessions, digital course access, workbook completion, or pre-course preparation.

Students are expected to begin required online or blended learning as soon as access is received.

Required blended learning, online modules, and pre-course work must be completed by the stated course deadline.

Failure to complete required blended learning, online modules, or pre-course work on time may make the student ineligible to attend, continue, complete, test, or certify in the course.

Course fees are not refunded when a student fails to complete required blended learning, online modules, or pre-course work by the required deadline.

Self-directed, online, digital, and blended-learning components are non-refundable once access has been issued or used.

Virtual Classes and Live Online Sessions

For professional responder, multi-day, blended, bridge, recertification, and instructor-level courses, required virtual classes and live online sessions are treated the same as required in-person classes.

Students must attend required virtual sessions on time, remain present, participate appropriately, and complete any required activities, scenarios, discussions, assignments, or evaluations.

Missing a required virtual class, arriving late, leaving early, failing to participate, or being unable to complete required virtual course activities may result in the student being marked incomplete or becoming ineligible for certification.

Missed virtual classes are not refundable.

Make-up time for missed virtual classes is not guaranteed. If make-up instruction is operationally possible, additional fees may apply.

Course Materials, Textbooks, and Platform Access

Course materials, textbooks, digital access, online learning access, platform enrollments, printed materials, shipped materials, and issued learning resources are non-refundable once ordered, issued, shipped, accessed, or assigned.

Shipping fees are non-refundable once materials have been shipped.

Students are responsible for providing accurate shipping information when physical course materials are required.

Delta Emergency is not responsible for delays caused by incorrect addresses, missed deliveries, third-party carriers, weather, or late registration.

Attendance and Participation

Students must attend and participate in all required course components.

Canadian Red Cross and workplace first aid courses may require full attendance, participation, successful skill demonstration, and successful completion of required evaluations for certification.

Missed classes, late arrivals, early departures, missed virtual sessions, or partial attendance are not refundable

A student who misses required course time may be marked incomplete and may not be eligible for certification.

Make-up time is not guaranteed.

If make-up time is operationally possible, it may require private instruction, instructor scheduling, additional fees, and approval by Delta Emergency.

Scheduling Conflicts and Early Communication

Students are responsible for reviewing the full course schedule before registering.

Students who know about a scheduling conflict, work conflict, childcare issue, travel issue, medical appointment, school obligation, or other attendance concern must contact Delta Emergency as early as possible.

Professional responder courses depend on continuity, attendance, skill progression, instructor availability, scenario participation, and certification requirements. Waiting until the course has started, or until the day of a missed class, may leave no practical option for accommodation.

Students should speak with their instructor or contact Delta Emergency immediately if they believe they may miss required in-person time, virtual class time, online learning deadlines, evaluations, or scenario sessions.

Early communication does not guarantee a refund, transfer, make-up session, private instruction, or certification eligibility. It gives Delta Emergency the best chance to review whether an operationally possible solution exists.

Late Arrivals and No-Shows

Students are expected to arrive on time and ready to participate.

Students who arrive more than 15 minutes after the scheduled course start time may be considered late or a no-show.

Late entry is at instructor discretion and is not guaranteed.

No-shows and late arrivals are not eligible for refund or transfer.

A student denied entry due to late arrival must register again at the current course price if they still require certification.

Withdrawal After Course Start

Students who withdraw after the course has started are not eligible for refund.

This applies regardless of the reason for withdrawal, including work schedule changes, illness, family emergencies, transportation problems, incomplete online learning, personal conflicts, or deciding the course is no longer needed.

Previous progress, assessments, skill completion, or partial attendance do not automatically carry forward to another course or cohort.

Students who wish to return later must register again at the current course price unless Delta Emergency approves another arrangement in writing

Unsuccessful Course Attempts

Registration does not guarantee certification.

Certification requires attendance, participation, successful skill demonstration, completion of required course components, and successful completion of required evaluations.

Students who are unsuccessful in a course, fail a written evaluation, fail a practical evaluation, fail to meet participation requirements, do not complete required course components, or are marked incomplete are not eligible for refund.

Re-enrollment may be available at the current course price.

Reduced retake pricing, additional coaching, private instruction, or partial re-entry may be offered only at Delta Emergency’s discretion.

Missed Time and Make-Up Instruction

Missed course time is not refundable.

For professional responder, multi-day, blended, bridge, recertification, and instructor-level courses, missed time may prevent completion or certification.

Make-up instruction is not guaranteed. It depends on instructor availability, course timeline, certification requirements, classroom availability, and whether the missed content can be reasonably completed.

If make-up instruction or private remediation is approved, additional fees apply and must be paid before the session is confirmed.

Private instruction or make-up time does not guarantee course success or certification. Students must still meet all attendance, participation, skill, scenario, written evaluation, and certification requirements.

Prerequisites and Eligibility

Some courses require current prerequisite certification.

Students are responsible for ensuring they meet all prerequisite and eligibility requirements before registering.

For full Emergency Medical Responder, students must meet the prerequisite listed for that course pathway.

For AFA to EMR Bridge, students must hold a valid Canadian Red Cross Advanced First Aid certificate before registering.

For FR to EMR Bridge, students must hold a valid Canadian Red Cross First Responder certificate before registering.

Students who register without the required prerequisite may be removed, transferred, or marked ineligible without refund.

EMR, PCP School, Fire Applications, and Regulatory Pathways

Canadian Red Cross Emergency Medical Responder certification is not automatically the same as Alberta College of Paramedics EMR registration.

Students who require Alberta EMR registration, provincial exam eligibility, PCP school admission, fire department hiring, industrial employment, out-of-province recognition, or a specific regulated pathway must confirm the exact requirement before registering.

Delta Emergency can explain course options, but students are responsible for confirming whether a course meets their target school, employer, regulator, fire department, province, or contract requirement.

Conduct and Safety

Students are expected to behave professionally and respectfully toward instructors, staff, classmates, facility personnel, equipment, and the training environment.

Delta Emergency may remove a student from a course without refund for unsafe, disruptive, dishonest, harassing, threatening, discriminatory, or inappropriate behaviour.

Prohibited conduct includes, but is not limited to:

• Physical or verbal harassment

• Bullying or intimidation

• Sexual harassment or sexual misconduct

• Disruptive behaviour that interferes with learning

• Refusal to follow instructor direction

• Non-compliance with safety protocols

• Misuse or damage of equipment or facilities

• Substance abuse or impairment

• Cheating, plagiarism, falsification of information, or dishonesty

• Threatening behaviour or violence

Students may be held responsible for damage, loss, or harm caused by their actions.

Delta Emergency may report serious misconduct to law enforcement, professional bodies, certifying bodies, employers, schools, or regulators where appropriate.

Physical Participation Requirements

First aid, CPR, BLS, and professional responder courses may require physical participation, including floor-level CPR, kneeling, bending, lifting, rolling, patient assessment, use of training equipment, and practical scenarios.

Students who have concerns about physical participation should contact Delta Emergency before registering.

Inability to complete required physical skills may affect certification eligibility.

Registration fees are not refunded when a student is unable to meet required course skills, participation standards, or certification requirements.

Photography, Video, and Marketing Use

Delta Emergency may take photos or videos during in-person adult courses for education, marketing, website content, course pages, social media, advertising, documentation, and general promotion of our training programs.

This may include images of classrooms, equipment, skills practice, scenarios, instructor demonstrations, student activities, group training, and day-to-day course delivery.

By attending an adult Delta Emergency course, students acknowledge that photos or video may be taken during in-person training and may be used by Delta Emergency for the purposes listed above.

Students who do not want their identifiable image used must email Delta Emergency and clearly request that their face be blurred, removed, or excluded from promotional use.

Requests should be sent to info@deltaemergency.com with the subject line: Photo Opt-Out.

Delta Emergency will make reasonable efforts to avoid using, remove, blur, or obscure identifiable images of students who have submitted a clear photo opt-out request.

Delta Emergency does not use virtual class screenshots, webcam images, or online student images for marketing purposes.

Delta Emergency does not take or use identifiable photos or videos of Babysitter, Stay Safe, youth, or minor participants for marketing without prior written consent from a parent or legal guardian.

Virtual Class Recording

Some virtual classes may be recorded for educational review, quality assurance, student study, or course continuity.

Virtual class recordings are for course-related use only. They are not used for marketing.

Students may not download, copy, share, sell, distribute, edit, clip, post, or reuse virtual class recordings.

Recordings may be made available only to current students or staff connected to that course or cohort.

Students who have concerns about virtual class recording must contact Delta Emergency before attending the virtual session.

Privacy and Certification Information

Delta Emergency collects personal information required for registration, payment, training delivery, online or blended learning, certification, communication, record-keeping, and compliance.

Information may be shared with service providers, course platforms, payment processors, certifying bodies, regulatory bodies, or the Canadian Red Cross when required for training delivery, certification, or legal compliance.

Delta Emergency does not sell or rent personal information.

Students may request access or correction of personal information by contacting Delta Emergency.

Youth Participants

Youth course registration must be completed by a parent or legal guardian where required.

Parent or guardian consent is required for youth participation.

A unique email address may be required for Canadian Red Cross digital certification. This may be the participant’s own email address or a parent or guardian email address, provided it is unique to that participant for certification purposes.

Delta Emergency collects only the information needed to deliver training, issue certification, and meet legal or certification obligations for youth courses

Delta Emergency does not take or use identifiable photos or videos of minor participants for marketing without prior written consent from a parent or legal guardian.

Cancellations by Delta Emergency

Delta Emergency may cancel, postpone, move, or reschedule courses due to low enrollment, instructor availability, facility issues, weather, illness, emergencies, operational requirements, certification constraints, or other unforeseen circumstances.

If Delta Emergency cancels a course, students will be offered either:

• A transfer to a future course at no additional cost

• A refund of course fees paid to Delta Emergency for that course

Refunds are issued using the original method of payment where possible.

Delta Emergency is not responsible for additional costs incurred by the student due to course cancellation, including travel, accommodation, missed work, childcare, parking, meals, or other personal expenses.

Private, Onsite, Corporate, and Group Training

Private, onsite, corporate, and group training may be subject to separate terms listed in the quote, proposal, contract, invoice, or written agreement.

Unless otherwise stated in writing, deposits, instructor travel, accommodation, facility, materials, shipping, online access, certification administration, and custom scheduling costs may be non-refundable once committed.

Client-requested changes to private or onsite training are subject to instructor availability, travel logistics, facility availability, certification requirements, and operational feasibility.

How to Request a Cancellation, Transfer, or Change

Requests must be submitted in writing by email.

Email:

• info@deltaemergency.com

Phone or text:

• 1-825-88-DELTA

• 1-825-883-3582

A request is not considered approved until Delta Emergency confirms it in writing.

Voicemail, text, email timestamp, booking system timestamp, or written confirmation may be used to determine when a request was received.

Students should not assume a request has been approved until they receive written confirmation.

Exceptions

All exceptions are reviewed case by case.

Exceptions are granted solely at the discretion of Delta Emergency management.

Approved exceptions may include administrative fees, material fees, instructor fees, transfer fees, private instruction fees, platform fees, or other operational costs.

Once issued, course materials, textbooks, online access, digital content, and platform access remain non-refundable.

Policy Updates

Delta Emergency may update these policies as needed to reflect operational requirements, certification requirements, legal requirements, platform changes, course changes, or business needs.

The current version posted on the Delta Emergency website is the active version.

Continued registration, attendance, participation, or use of Delta Emergency services constitutes agreement to the current posted policies.